At tailwo.com, we strive to ensure our customers are fully satisfied with their purchases. This Refund and Returns Policy explains the conditions under which refunds, returns, and exchanges are processed. By placing an order with us, you agree to the terms outlined below.
1. Eligibility for Returns
- Items may be returned within 7 days of delivery.
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Digital products or downloadable software.
- Gift cards, vouchers, or promotional items.
- Items marked “Final Sale” or “Non-Returnable.”
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 3-5 business days.
- Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).
4. Exchanges
- If you received a defective or damaged product, we will replace it at no additional cost.
- Exchanges are subject to product availability. If an exchange cannot be processed, a refund will be issued.
5. Return Shipping
- Customers are responsible for paying shipping costs for returns, unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure we receive your returned item.
6. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please check with your bank or payment provider.